This is a mandatory survey. The minimum number of responses is 346. This survey is for courses funded by the Skills Funding Agency which include English, Maths, ESOL and IT. It involves 9 questions and they are asked across the whole country. The responses are collated and each provider is given a score out of 10 for learner satisfaction which is published on the FE Choices website. In 09/10 New Directions scored 8.6 and in 10/11 the score rose to 9.0. The results from 11/12 can be found here. A number of actions were intiated and implemented given the feedback from the previous year.

Historically Ofsted have surveyed learners in an organisation just before an inspection was due to take place by sending out an invitation to respond. Now the inspection system has changed Ofsted has created an ongoing way of feeding back. This short survey is accessible to learners at all times. If Ofsted were then to come to inspect a site they would pull together the responses that provider has had online. Needless to say it wouldn't be very positive for the service if there were few responses.

In order to be able to shape services for the future New Directions needs to ensure we are gaining feedback on how learners felt about coming to New Directions. We also need to know who accesses the services to ensure we are not inadvertently discriminating against any group. It looks at how learners are inducted to the service, their learner journey and what/ where they hope to go afterwards. Learners will be asked to complete this survey at the end of the course at New Directions.