We Asked, You Said, We Did!
New Directions' mission is to provide best value adult, family learning and employment opportunities which meet the needs and aspirations of the whole community of Reading. In order to ensure that the service continues to meet the needs of local people we require your views to shape the offer for the future.
In addition our funders also require learners to have a voice and for New Directions to show that customer opinions have been sought and acted upon.
Finally Ofsted who ensure we are meeting quality standards also want to ensure learners are consulted and have an impact on decisions made within the service.
This focus on learner views has led to a rise in the number of surveys that require completion by the service. In order to clarify what each survey is for, how it is used and when it runs New Directions has compiled the table below with concise details.