Feedback | New Directions - The Learning & Employment Service for Reading Borough Council

Feedback

Feedback

Have Your Say

New Directions is a customer centred service and is committed to directly involving its customers in assessing and shaping their experience. Continuous assessent of our services will help to ensure we are responding to the needs of the community of Reading.

Whichever part of our service you are engaged in, we will ask you at the appropriate times what you think of our services. However, we welcome your feedback and suggestions at any time. We have various methods by which you can provide us with your thoughts,

• Feedback your thoughts to any member of New Directions staff
• By using one of the feedback cards located on reception
• Through our learner surveys and learner forums.

We welcome all forms of feedback whether it be a Suggestion, Compliment, General Comment or Query. If you were unhappy with any aspect of our service then you are able to make a complaint through the official Reading Borough Council complaints process.

Learner Forum

We welcome current customers and people who have never accessed our services before to attend our forums to discuss issues such as:

Equality & Diversity • Customer Involvement • General Feedback • Where Next... • Marketing • Sustainability

The next learner forum will take place on: Date to be announced soon

In return for your attendance New Directions will:
• Reimburse travel costs
• Provide refreshments

For more details or to book a place please contact New Directions on 0345 842 0012

The Skills Funding Agency Learner Satisfaction Survey

The Skills Funding Agency has an national annual survey to gauge what learners think about where they learn . The survey is marked out of 10: with 10 been excellent and 1 been poor. The results are published widely so learners can compare providers.

New Directions' Learner Satisfaction Score = 9.0 out of 10

To see a full summary then please follow the link Learner Satisfaction Survey Summary 11/12