Have Your Say
New Directions is a customer centred service and is committed to directly involving its customers in assessing and shaping their experience. Continuous assessent of our services will help to ensure we are responding to the needs of the community of Reading.
Whichever part of our service you are engaged in, we will ask you at the appropriate times what you think of our services. However, we welcome your feedback and suggestions at any time. We have various methods by which you can provide us with your thoughts,
• Feedback your thoughts to any member of New Directions staff
• By using one of the feedback cards located on reception
• Through our learner surveys and learner forums.
We welcome all forms of feedback whether it be a Suggestion, Compliment, General Comment or Query. If you were unhappy with any aspect of our service then you are able to make a complaint through the official Reading Borough Council complaints process.